Terms & CONDITIONS
All items are covered by a warranty for replacement within 3 days of the parcel received date. The warranty option is the replacement of products at no cost. Spritz will also bare the shipping cost. The warranty covers missing products and broken products (leakage and crack) caused by manufacturing defects. To request for warranty, snap a photo of the broken/missing item with the Ninjavan parcel bag for proof of delivery. Failure to do so, request for warranty is void.
All items under “returned to sender” status can be requested for reshipping. However, we will not bare any shipping cost for reshipping due to failure during delivery that is caused by the receiver; ie not being at home during delivery, don’t pick up calls, incomplete/wrong address, or incomplete/wrong phone number. Reshipping is a flat rate of RM11 for Peninsula and RM20 for Sabah & Sarawak. The breakdown is as follows ;
Peninsula : RM6 (postage) + RM5 (warehouse charge) = RM11.00
Sabah & Sarawak : RM15 (postage) + RM5 (warehouse charge) = RM20
Items sold are not eligible for refunds. However, in some cases of unprocessed orders (mistake from Spritz team) or RTS (returned to sender), the customer may request a refund. A standard refund charge will be deducted from the total amount of the refund. The total breakdown is as follows :
a) Shipping charges: RM6 (peninsula) or RM17.50 (Sabah & Sarawak)
b) Bank transaction charge: 3.5% of total paid.
c) Warehouse handling charges: RM5 / order
Customer paid total (RM) – Total deductions (a+b+c) = Total refund amount.
Refund will be completed within 7-10 working days.